On Sunday Pastor Lindsay seemed a little stressed out before service and when I said, “what’s wrong?,” she said, “my success today is just dependent upon a lot of other people…” I said, “welcome to my life." I realized in just that brief exchange that as she begins her ministry, she is experiencing one of the biggest stressors that we as ministers often face.
With this issue lies a lot of my frustration over the years. The same struggle my dear Lindsay is facing is one I have dealt with for 20 years. I am a person who is determined to succeed every time, and I’m willing to do anything and everything it takes to achieve that goal. I’ll inconvenience myself, change my plans, stay up late, get up early, work tediously, climb a mountain, or whatever is necessary to get the job done. I have basically taken the word impossible out of my dictionary.
The problem comes when you work with people who are not willing to ever be inconvenienced, will not change their plans, stay up late, get up early, work tediously, climb a mountain, or do whatever it takes to get the job done. As Pastor Aaron so often says, “it’s an issue of shared values, or lack thereof.”
At this point our pastoral staff share the same values. So, why do we still often feel some frustration? Volunteers.
You can only have so many paid staff members. Part of my frustration before was having paid staff members who didn’t work despite the fact that they were indeed, paid. No, they are not supposed to be hirelings [um, I wish some of the time they WOULD have been hirelings…at least a hireling DOES work.] The point is, staff members are hired and paid, but in pastoral ministry it needs to go beyond that to be a true calling. Honestly, I’d be doing what I’m doing now whether I was paid or not. In fact, for most of my ministry I was unpaid. So I know too well what that’s all about. And it's one of the reasons volunteers behavior often boggles my mind because all my life in the roles where I did volunteer, I never acted the way most people do. I'm not saying that in a self righteous attitude, just simply one of confusion, as I don't understand the behavior.
All of us on staff work with what I would loosely call “volunteers.” I hate that term because I believe EVERYONE should be “called” whether paid or not. A Sunday school teacher should not consider themselves a volunteer but a called one. The same with worship team members, drama people, nursery workers, or whoever. As I mentioned before, for years, I was not paid, yet I was called and I worked as if I was being paid a million bucks. There were weeks I worked 90 hours a week but was never paid a dime. The money wasn’t the issue – the issue for me was call, commitment and excellence.
For twenty four years straight now I have been teaching a Sunday School class, every single week, without fail. Since the time I was 16 years old, I have taught middlers, junior high, senior high, the main adult sanctuary class, and now the women’s class. I have taught through highs and lows --through school, getting married, having three babies, a miscarriage, and many other things, I couldn’t imagine abandoning my post. A soldier never does that.
Many times we pastors work with those who really don’t take the call to a certain ministry seriously, whether it be working in kids church or parking cars. The majority of the church is not salaried, they simply walk in and out whenever they please, show up when they want, etc. Thus, when your effectiveness as a pastor is hinging on what they do it can often make your life extremely difficult. Your success many times really is tied up in whether they are diligent or not. A day in ministry with A-WOL people abandoning their posts or just getting sloppy can threaten to send you to the nut house sometimes. It has never sent me to the nut house yet but it has sent me to the “chocolate factory”, drowning myself in a hot fudge sundae and a double latte. Someone not showing up, coming late, not following through on an assignment, or just doing a mediocre job has the potential to really make one depressed who is counting on them. The fact is, when they don’t do well, you don’t do well.
I remember when Ted Haggard was dismissed from New Life Church, (for good reason) I asked my husband, “where in the world does a man like Ted Haggard now go to get a job?” My husband said, “I’m sure a lot of companies would be interested in hiring him.” When I asked why, Larry said, “If he can mobilize that many volunteers successfully over that many years in the building of New Life Church, what could he actually manage with people who are all paid workers?” Larry is right. Any company would have to be foolish to not hire him. He obviously possesses a lot of motivational and leadership skills. (Not to diminish the seriousness of what he was involved in – I definitely don’t agree with it. His character did not match his talent and he had to repent and get things straight which thankfully seems to be what he is doing now.) My point is simply the obvious leadership skills he had to possess to have a 14,000 member church. Fact is, he’s an great gatherer of people, an incredible visionary and probably an excellent manager.) Anyone who is an effective pastor would also probably be very good at working as an executive in the business world. This is because they are doing with total volunteers what CEO’s have to pay people to do. They are basically working miracles! Some of the greatest miracles I have witnessed have not been people coming out of wheelchairs healed, but people who are unpaid simply going the extra mile and then some in ministry.
I heard someone once say (I think it was John Maxwell) that a pastor has the hardest job in the world because it is necessary to build a big work force to sustain their organization, using completely unpaid volunteers. This is difficult even in a church of 100 or less. In fact, I have to admit something…it was honestly a lot harder when we did pastor a smaller church than we do now.
Solo pastors have it hardest of all. Larry and I have never been totally solo because we have always co-pastored and given 100% as individuals and as a couple so in effect our churches always had two full time pastors right off the top just with us alone. But I realize, for those who are really out there solo, it’s amazing how they do what they do. Because they have no paid staff…they’re it. They don’t even have someone they can say, “hey, get this done, or you’re toast…” They have no leverage whatsoever and sometimes feel so overwhelmed. They are having to keep the machine we call church going while trying to bring the power and presence of God into the place and keep a spiritual climate. That is nothing short of a miracle.
Many times you aren’t thinking of anything spiritual in an atmosphere like that, you are just thinking, “what are we going to do now that three Sunday School teachers resigned??” and “what do I do now that the worship leader left the church?” Fortunately for Larry and I, we have always been able to wear a million hats and just keep things going between us, and help one another salvage the mess when somebody backs out or lets us down. And when you get to the point where you have several staff members, you really go more from pastoring a church to pastoring a staff and leadership team.
Bill Gates said, “For somebody to succeed, a lot of people have to want them to.” That’s very true. No matter how many hats you wear, or how good you are at damage control, you still have to have a core of people who believe in you and in what you are doing enough to inconvenience themselves, change their plans at times, stay up late, get up early, or whatever needed to help the vision and mission come to pass.
No wonder so many pastors get depressed! Finding those type of individuals is like panning for gold on a pretty much constant basis. I panned for gold when I was in Alaska and I remember how tedious, and also disappointing, it was at times.
This has been churning in my mind since my conversation with Pastor Lindsay on Sunday. I got to thinking how true her statement is that our success rests with other people doing what they are supposed to do.
Some people would say,
“well, if it’s not going well the pastor just needs to learn how to delegate more effectively.” That’s not completely true. There was an event last year where I delegated properly, and I inspected what I expected. However some people still let things slip through the cracks that shouldn’t have. In the end, I was the boss so it came down to me. And what I decided to do was just not put them in charge of the same thing again. Sometimes even the best laid plans do go wrong. There are times I have come home after a service or event and have just wracked my brain thinking,
‘what else could I have done to make this a success or at least salvage it?” Sometimes the answer is nothing. I gave my all. I poured myself out on behalf of the thing and gave it all I had but I could not control what others did. So next time around I have to just learn from the decisions I made the time before and choose more wisely next time. (Sometimes that means not using the same people again although they were well intentioned.)
I got to thinking as well about how we on staff can all survive the pressure cooker of often having our effectiveness rest on what others do or don’t do. These are just some of my thoughts.
1) Staffers have to constantly encourage one another. We’re all in this together. I’ve often told them, it’s like we’re all on Survivor, and in an alliance together. Sometimes we’re all each other has – so we had better keep spending the time together that we do – investing in each other, and encouraging. That time is never wasted.
2) Look for the “pops” of joy as Luci Swindoll calls them. Her message at Women of Faith really ministered to me. I came to realize, I have to look constantly for the “pops” and eek every moment of joy out of them.
3) Celebrate big time when volunteers give so that the mission/vision can be achieved. I've always done this, but I have a renewed commitment to do it even more. We need to go to another level with taking those people who are committed, diligent and make our success possible and lift them up constantly, with our words, with our appreciation. In other words, when people help us climb the mountain, give special recognition on a regular basis in all of the official communications of the organization. Accentuate those who make that climb with us and don't just stand at the bottom and watch others climb.
4) I’ve often heard Christian psychologists tell Moms and Dads to make sure you “catch your kids doing right” and praise them. I think we spiritual mothers and fathers need to ‘catch our kids doing things right” and praise them extravagantly. Yes, we’re first and foremost gathered to worship the Lord, but His word does tell us to encourage each other, and ‘all the more as we see the day approaching.’
5) Have better training of our workers. What we have is good, but you can never get lax on making improvements. Sometimes I feel like all I do is train and re-train and equip and re-equip, only to have people transfer somewhere else across the country, but that’s okay I’ve just got to keep going. At some point the bench will keep deepening way beyond what’s transferring if we just stay faithful. In fact, I already see that happening in a big way at Northside.
6) Build a deeper bench in all of our ministries so when someone backs out or lacks commitment, there are many more working alongside them that can pick up the slack and, inevitably, take over the job, all the while building a deeper bench.
7) Show people even more the eternal rewards our efforts are producing. Bring out front in our ezines, newsletters and pulpit announcements even more the lives changed, success stories in the family, etc.
8) Reward faithfulness, commitment and diligence above anything else in the church. (talent, etc.) Make a HUGE deal out of faithfulness. Go pretty nutty with celebrating it, basically. Have a “faithfulness” party at the end of the year, for those extra milers who did whatever it took to get us where we needed to be.
These are just a few of my thoughts to start with. I’m realizing more than ever there’s a reason Larry and I have had our most effective year ever this past year. The pastoral team we have right now really seem to want us to succeed and their actions reflect that.
By the way, those Pastor Lindsay was counting on came through for her this past week. She can breathe for a few more days now before she has to start holding her breath that the next person will do what they are supposed to do.
Lindsay, I hope it’s consolation to you that I’m here to listen anytime, or at least pay for your visit to the chocolate factory when you experience a week where you’ve panned for gold, but it’s just sludge in your pan. :-)